- The personally identifiable information Provance collects on the Provance Community Website (as hereinafter defined).
- The personally identifiable information third parties collect through the Provance Community Website.
- The organization that collects the personally identifiable information.
- How Provance uses personally identifiable information.
- With whom Provance may share personally identifiable information.
- The choices available to users regarding collection, use and distribution of personally identifiable information.
- The types of security procedures in place to protect the loss, misuse or alteration of personally identifiable information under Provance’s (including its service providers’) control.
- How users can correct any inaccuracies in personally identifiable information.
Provance is the sole owner of the information collected on the community.provance.com website (the “Provance Community Website”). Provance collects information from its users at several different points on the Provance Community Website.
In order to use the Provance Community Website, a user must first complete a registration form. During registration a user is required to give contact information (such as name and email address). Provance uses this information to contact users about products and services that such users have expressed an interest in or about products and services that such users have licensed or purchased from Provance. It is optional for users to provide demographic and profile information, but users are encouraged to do so, so Provance can provide a more personalized experience on the Provance Community Website.
User and Group Information
Other users of the Provance Community Website may view information you provide about yourself and your organization. This information includes such items as your email address and other information you provide. At any time you may opt out of allowing other users to view this information. By removing this information from the system, other users will not be able to see it. Provance does not store this information after you remove it - in order to enable the various display capabilities of the Provance Community Website again you must re-enter the information. Organization pages include basic demographic information about type of institution, location, mailing address, contact phone number, and contact person. Organizations can opt out of provision of some of these pieces of information (contact phone number, contact person) by not entering the information when prompted.
Vendor partners are never given access to user pages, but are able to view organization pages.
During your use of the Provance Community Website, you may wish to participate in Provance’s Forum Community by asking questions or responding to other users' questions. Any information you provide within this area may be viewed by other members of the Provance Forum Community. You should never provide any sensitive or private information in this area. When you participate in the Provance Forum Community, Provance Community Website will display your name, your message, your signature file, and your organization's name and logo.
During your use of the Provance Community Website, you may wish to participate in Provance’s Technical Library by downloading or providing files for other users. Any information you provide within this area may be viewed by other members of the Provance Community Website. You should never provide any sensitive or private information in this area. Provance Community Website users will have visibility of uploaded files.
During your use of the Provance Community Website, you may wish to participate in Provance’s News Network by providing news and information relating to the IT industry. Any information you provide within this area may be viewed by other members of the Provance Community Website. You should never provide any sensitive or private information in this area. When these items are displayed for others to see, the Provance Community Website will display your organization's name and logo.
Provance stores information that it collects through cookies and log files and this information is used to create a profile of Provance’s users activities on the Provance Community Website. A profile is stored information that we keep on individual users that helps identify their viewing preferences. Consequently, collected information is tied to the users’ personally identifiable information to provide offers and improve the content of the Provance Community Website for users. Each user profile is used to tailor a user's visit to the Provance Community Website. Your profile will only be shared as part of an aggregate form with no personal or identifiable information.
A cookie is a piece of data stored on a user's computer tied to information about the user. Use of a cookie is in no way linked to any personally identifiable information while on the Provance Community Website. Provance only uses session ID cookies. For a session ID cookie, once a user closes the browser, the cookie simply terminates.
Like most standard web site operators Provance uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information, and are never given to third parties. Aggregate information may be used by Provance to provide vendor partners with more detailed information about Provance’s clients’ usage, and for Provance to enhance Provance’s services.
Communications from the Site
Special Offers and Updates
Provance sends all new users a welcoming email to verify password and username. Established users will occasionally receive information from Provance and a newsletter.
On rare occasions it may become necessary to send out a strictly service related announcement. For instance, if the Provance Community Website is temporarily down for maintenance Provance might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.
Provance communicates with users on a regular basis to provide requested services and in regard to issues relating to their accounts. Provance will reply via email or phone, in accordance with a user’s request.
Aggregate Information (non-personally identifiable)
Provance shares aggregated demographic information with its service providers and channel partners. This is not linked to any personally identifiable information.
The Provance Community Website contains links to other sites. Please be aware that Provance is not responsible for the privacy practices of such other sites. Provance encourages users to be aware when they leave the Provance Community Website and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by through the Provance Community Website.
Provance takes every precaution to protect its users' information. When users submit sensitive information via the Provance Community Website, their information is protected both online and off-line.
If you ever need to provide sensitive information (such as a credit card number and/or social security number), that information is encrypted and is protected using SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing". While Provance currently do not collect any of this type of information, it is possible Provance will provide services requiring this type of information in the future.
While Provance uses SSL encryption to protect sensitive information online, Provance also uses all commercially reasonable efforts to protect user-information off-line. All of Provance’s users' information, not just the sensitive information mentioned above, is restricted in Provance’ (or its service providers’) offices. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on Provance’s security and privacy practices. Every quarter, as well as any time any new policies are added, Provance’s employees are notified and/or reminded about the importance Provance places on privacy, and what they can do to ensure Provance’s users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.
If users have any questions about security at the Provance Community Website, users can send an email to firstname.lastname@example.org
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires Provance’s services, Provance provides a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by modifying your account information or by emailing Provance Customer Support at email@example.com.
Notification of Changes